The BVI Electricity Corporation (BVIEC) is informing its customers that beginning Monday, March 9, 2026, the Corporation will be reinforcing its long-established Security Deposit Policy.
This action does not introduce new fees nor does it represent an increase, but rather the continued enforcement of an existing policy in accordance with BVIEC’s Financial Policy, following an increase in delinquent accounts.
Speaking on the matter, Corporate Services Manager, Mrs. Tamara George-Barry, explained that the initiative is necessary to ensure fairness and financial responsibility across all customer accounts.
“The security deposit policy has long been part of BVIEC’s operating framework. With the rise in delinquent accounts, it is important that we apply this policy consistently to protect the Corporation’s ability to continue delivering reliable service to all customers,” Mrs. George-Barry stated.
What is a Security Deposit?
A security deposit is a refundable payment required from customers renting properties in their name. The amount is equal to twice the estimated monthly electricity bill. It is not a fee and does not represent an additional charge. The deposit simply acts as a safeguard on the account and is refunded in full once any outstanding bills are finalised or paid in full.
How This Affects Customers
• New customers renting properties:
• A minimum security deposit of $200 is required when opening an account.
• After six months, the account is reviewed and the actual security deposit is recalculated as twice the estimated monthly electricity bill.
• Any difference will be billed or adjusted accordingly.
• Existing customers who previously paid a deposit:
• If the current deposit is less than the recalculated amount, customers will only be required to pay the difference.
ALL COMMUNICATIONS TO BE ADDRESSED TO THE GENERAL MANAGER
P.O. Box 268 • Road Town • Tortola • British Virgin Islands • VG 1110, Tel: (284) 494-3911/852-4600 • Email: bviecgm@bvielectricity.com
• For example: if the original deposit was $200 and the new calculated amount is $250, only the additional $50 will be billed.
• Billing application:
• Updated deposits will be reflected in bills generated from 9th March 2026 onward.
• Deposit increase payments will be made in monthly installments, in addition to the current bill, over a period of four months.
Why This Enforcement Now?
BVIEC routinely reviews customer accounts as part of its Financial Policy. All accounts are examined every six months, with delinquent accounts reviewed weekly. The last mass review of security deposits occurred approximately five years ago, making this enforcement both timely and necessary.
According to Public Relations and Marketing Media Manager, Kamal Haynes, the Corporation is committed to transparency and customer understanding throughout the process.
“We want to be very clear that this is not a new charge. It is the enforcement of a longstanding policy that helps ensure fairness across all accounts. Our goal is to communicate openly with customers and work with them, including offering payment plans where needed,” Haynes said.
Customer Support
BVIEC remains committed to service excellence and customer care. Customers seeking further information or assistance are encouraged to:
• Visit the BVIEC Long Bush or Virgin Gorda offices
• Call 284-852-4600 during business hours
• Review the Rates & Regulations section at https://bvielectricity.com/about-us/rates-regulations/
The Corporation has recorded a $13.5 million shortfall for 2025.